Returns & Exchanges

At Prime Vape, we want you to be completely satisfied with your fashion purchases, which is why we offer a 30-day hassle-free return policy for all unworn items with original tags attached. Please note that for hygiene reasons, certain accessories and intimate apparel are final sale.

Return Process

• 1.
  Initiate Your Request

  Visit our online returns portal and enter your order number and email address to select the items you wish to send back.

• 2.
  Prepare Your Package

  Securely pack the items in their original packaging, ensuring all designer tags and labels remain intact and undamaged.

• 3.
  Ship It Back

  Affix the prepaid shipping label provided via email to your package and drop it off at any authorized courier location.

• 4.
  Receive Your Refund

  Once our quality control team inspects your return, we will process your refund or exchange within 5-7 business days.